Tim Mollison
Analyst Coordinator, Workforce Planning & Scheduling @Majorel
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WORK HISTORY
Analyst Coordinator, Workforce Planning & Scheduling @Majorel
Waterloo, ON, CA
Leading a small team of analysts in a production environment while seeking out novel and innovative approaches to service delivery• Dashboard-style reports using multiple data sources (Aspect eWFM, Excel) to show business KPIs such as call arrival and attendance, allowing each supported program to focus quickly on areas where growth and optimization are possible• Business intelligence in the form of short- and long-range seating capacity and scheduling/hiring plans; configuration of call-routing logic• Training and support for both new departmental colleagues and extra-departmental clients
EDUCATION
University of Waterloo
Bachelor of Arts (BA), Economics
ABOUT TIM MOLLISON
Dedicated Manager with several years of experience in both contact centre / BPO and not-for-profit governance. Excellent reputation for problem-solving and dedication to the mission. Well-suited to open hierarchies that prioritize getting things done. Uses mission-centric communication to lead and motivate teams of people.
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