Tim Leese

About Tim Leese

As Global Director of Cisco’s Customer Experience Labs, I lead the vision and values that drive customer success and service excellence across our organization. Grounded in deep expertise in network architecture and troubleshooting, my leadership has strengthened the delivery of world-class professional and technical lab services, while accelerating the adoption of advanced AI technologies to modernize how we design, operate, and scale customer solutions.Guided by the principle that when our customers win, we win, I have fostered a culture of innovation, accountability, and continuous improvement. By empowering our lab teams to leverage AI-driven insights, automation, and intelligent tooling, we enable faster problem resolution, deeper customer outcomes, and continuous value realization—advancing both our customers’ objectives and Cisco’s broader mission.

Experience

1. Global Director, Customer Delivery

   Cisco

   Apr 2024 — Present · RTP, NC, US

Education

• The George Washington University School of Business

  Project Management

  2007 — 2007

• US Navy

  Avionics Maintenance Technology/Technician

  1985 — 1991

• ECPI University

  Associate of Science (AS) Computer Engineering, Computer Engineering

  1992 — 1994

• BEE / AFTA USN

  Basic Electricity and Electronics / Advanced First Term Avionics

  1985 — 1987

Skills

• Cisco Lab Operations
• Cisco Technologies
• Ethernet
• Routing
• Cisco Ios
• Cisco Systems Products
• Switches
• Voip
• Data Center
• Qos
• Cloud Computing
• Ip
• Network Design
• Network Architecture
• Ospf
• Unified Communications
• Tcp/Ip
• Bgp