Tim Hanman
Claims Manager - Complex Claims @Pro Global
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WORK HISTORY
Claims Manager - Complex Claims @Pro Global
Ipswich, GB
Managing a team of 20 claims handlers and a portfolio of complex claims.• Member of the Senior Leadership Team• Responsible for operational excellence of the team and contributing to the overall operational strategy.• Acting as a referral point and providing technical guidance and advice.• Handling a portfolio of technically complex/high value disease cases.• People management with regular 121’s, mid- year reviews and annual appraisals.
SKILLS
ABOUT TIM HANMAN
I am an experienced Claims Manager with expertise in global claims management, claims handling, client/broker/ supplier relationships, auditing and change management. Extremely knowledgeable with thirty years’ experience with an objective outlook an acknowledged as a safe pair of hands. I possess a wide skill set, including strategic thinking, strong customer relationship skills, people management skills and technical claims handling of mainly casualty and motor losses. I have also been involved with developing claims systems to deal with workflow management and client reporting requirements. I lead by example and support and develop individuals. Approachable and respected and manages in a collaborative manner to deliver results.
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