Tim Hackbart
Husband, Father, Friend, Microsoft Employee, Entrepreneur and Digital Sovereignty Evangelist.
- Role
- Senior Service Engineer at Microsoft
- Location
- Sarasota, FL, US
- LinkedIn followers
- 500 followers
About Tim Hackbart
With over 25 years of experience in cloud service delivery and technical support, I am a seasoned and versatile Senior Service Engineer at Microsoft, where I drive impactful incidents to resolution and improve the Exchange online service for enterprise customers. I have multiple certifications in blockchain technologies, which reflect my passion and expertise in digital sovereignty and first principle thinking.I am also the Chief Digital Sovereignty Officer at Entranet, a leader in the home automation and systems space, where I ensure that our users have absolute control and ownership of their data and usage. I am motivated by the vision of changing the world for the better through technology and people.
Experience
Senior Service Engineer
May 1998 — Present
Responsible to drive Service Level Agreement impacting incidents to resolution by driving both the technical investigation and owning the customer relationship, collaboration and communication. My passion is around continuous service improvement by reducing Time to Resolution and identifying and driving repair items to improve the Office 365 Exchange online service for our largest Enterprise Customers.
Education
Texas A&M University
Bachelor of Applied Science - BASc
1988 — 1992
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