Tim Grollmes

About Tim Grollmes

Oversee the direction of the hospitals/ internal medicine department for Sheridan Memorial Hospital.

Experience

1. Clinic Manager

   ArchWell Health

   Jul 2024 — Present · Omaha, NE, US

   Supervise, coach, and mentor a multi-disciplinary team of 10+, building a culture of operational excellence, customer service, and teamworkIn partnership with the Market Operations Director, gather appropriate team and member information to build a best-in-class customer service experience with demonstrated continuous improvement to member satisfaction scoresEnsure all systems are running efficiently, including scheduling and billing; continuously monitors administrative team to provide feedback and coaching in use of systemsServe as an ambassador in the local community to build relationships with other healthcare providers, social/ community organizations, and marketing partnersCreate a positive and productive work environment to attract and retain staff, providers and membersOversight for all compliance, including physician documentation and coding audit program, member and staff safety regulations, and HIPAA guidelines for member/employee confidentialityConducts regular staff meetings to gather feedback, develop best practices, and develops teamworkOwn and oversee resource management, ensuring the center is appropriately staffed to meet business needs and expected growthEnsures financial targets are met and adheres to cash management, financial reporting, and other financial responsibilitiesAccountable for the needs of the center, as well as, its physicians, clinicians, and care teams for high-quality member care

Education

• Highland Community Junior College

  AA, History

  1981 — 1983

• University of Nebraska at Omaha

  MS, Public Administration

  1999 — 2001

• Kansas State University

  BS, Education

  1983 — 1985

Skills

• Staff Development
• Leadership
• Grant Writing
• Social Media
• Management
• Program Development
• Team Building
• Policy
• Adult Education
• Prevention
• Newsletters
• Public Policy
• Conflict Resolution
• Government
• Nonprofits
• Community Outreach
• Community Development
• Fundraising
• Hospitals
• Teaching
• Health Education
• Higher Education
• Program Evaluation
• Program Management
• Volunteer Management
• Training
• Strategic Planning
• Organizational Development
• Strategic Communications
• Event Planning
• Mental Health
• Health Promotion
• Healthcare Management
• Social Services
• Public Relations
• Clinical Research
• Grants
• Public Health
• Public Speaking
• Customer Service