Tim Grant
Senior Operations Lead @Eori Uk Limited
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WORK HISTORY
Senior Operations Lead @Eori Uk Limited
Worksop, GB
Dealing with Supplementary Declarations for trade between UK and Northern Ireland, supporting traders with their completion. Advising traders with processes relating to the Windsor Framework and also how to get fee remission, duty relief and duty exemptions.Auditing staff on the Assisted Completion Service to ensure standards and compliance of administration of declarations and communications between agents and traders in GB/NI, whilst escalating trader queries to relevant departments.Liaising with traders in Northern Ireland and Great Britain regarding the administration of their Supplementary Declarations for consignmentsAdvising/guiding traders on ways to get duty exemption on their goods movementsUse of various HMRC systems for providing documentation on goods movements required for controlled goodsSupporting, and training, new staff members on processes relating to Assisted Completion Service / Trader Support ServiceAuditing cases worked by other agents as part of continual professional development and to maintain uniformity standardsReporting to senior management with service status and working towards targets set by management and stakeholders - providing information where targets not met / met and plans on how to meet targetsAttending weekly (Monday/Wednesday/Friday 15:00) TSS Service Checkpoint call session to gain information relevant to TSS and also provide statistics of performance to Fujitsu SMTManaging the Assisted Completion Service contract, supporting with staff training, maintaining contact and providing feedback on KPIs to all stakeholders, while adhering to contractual SLAs. Attending external meetings surrounding the Trader Support Service, processes and keeping up-to-date with government policy relating to Windsor Framework and filtering specific information down to the team for affected processes. Maintaining company ethos and motivating the team to work towards various deadlines and daily/weekly targets.
EDUCATION
Lincoln College
Level 3 City & Guilds Certificate in Literacy Support, Adult Literacy
Sleaford Joint Sixth Form, Sleaford
Advanced Supplementary, Music
St. Georges Academy, Sleaford, Lincs
General Certificate of Secondary Education, English, Maths, German, IT, Integrated Science, Human Biology, CDT Design & Realisation
Robert Patterson College - Lincoln
Level 3 City & Guilds 7307 Teaching Certificate, Education
RGG Associates (Hull)
Level 3 OCR NVQ in Information Advice & Guidance, Information Advice and Guidance
Think Employment Ltd.
NCFE Level 2 Certificate in Principles of Team Leading, Team Leading and Management
Learndirect Ltd.
Level 3 City & Guilds Award in Numeracy Support, Adult Numeracy
Think Employment Ltd.
Level 3 Award in Fire Safety, Fire Prevention and Safety Technology/Technician
ABOUT TIM GRANT
I am a highly motivated, passionate and innovative individual who strives for continuous improvement. Highly analytical with good problem solving skills I can bring a diverse skill set that is essential when working alongside individuals and departments at all levels of business in the most challenging and creative ways. An excellent communicator with great attention to detail ensures that quality standards are maintained and expectations exceeded on every project or challenge presented.
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