Tim Gil
Results-Oriented Technical Professional
- Role
- Sr Systems Engineer at Black Box
- Location
- Tampa, FL, US
- LinkedIn followers
- 500 followers
About Tim Gil
Results-oriented technical professional. Team player with strong problem solving, organizationalskills and proven ability to excel in any situation.
Experience
Sr Systems Engineer
Mar 2017 — Present · US
Setup of Windows Servers (Virtual, Hosted, ISS)Setup and troubleshooting of UC Contact Center, UC IPBX\'s, EdgeGateway,Programming and setup Session Border Controllers Troubleshoot switching and routing networks for customers Provide Tier 2-3 technical support for Telephones, Voicemail, Reporting, Carrier (SIP/PRI), QoS, LAN and WAN. Maintain FAQ documents, knowledge articles and user guides. Fully document all cases in the service desk tool and escalate to appropriate resolver groups. Monitor the progress of all requests for support and ensure that customers and other interested parties are kept informed. Provide assistance on all internally and external supported devices, applications and systems. Leverage internal and external resources (knowledge bases, manuals, support sites, vendors, etc.) to answer questions and resolve issues. Ability to convey technical and business information clearly and effectively through documents, reports and presentations to senior management and external stakeholders Collaborate with systems engineers/architects and external partners for upgrades to operating systems, hardware and contact center applications. Provide after-hours support.
Education
Westwood College-Los Angeles
Associate of Applied Science Information Technology, Information Technology
2013 — 2014
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