Tim Boyce

About Tim Boyce

Combined experience in management and recruitment of large global teams, enterprise level audio-visual integration and IT technology, and live event production. These diverse skills coupled with my overall business acumen allow me to bring diverse perspectives to any environment. I am customer-obsessed, and client focused. Passionate about delivering services that exceed current expectations, while providing a clear vision toward future needs and goals. My people-first leadership approach has enabled me to maintain stellar employee retention rates throughout changing economic environments and the Covid pandemic. AV and Business Services Provided: • AV Deployment: Design, Commissioning, Post Installation/PM’s conference rooms) • Specialized Event Spaces: Purpose built and custom. Café’s, outdoor spaces (200+ spaces) • Live Event Support: Technical Direction, Pre/Post Coordination, Streaming, IT, VIP/Executive talent. • Client Services: Metrics & Reporting. MBR/QBR, retention, managing expectations and scope creep. • Contractual: SOW, ROI, P&L, KPI, SLA, OKR. NSAT. Forecasting, strategic planning. Cheers!

Experience

1. Global Service Delivery Manager

   EOS IT Solutions

   Sep 2021 — Present · Hayward, CA, US

   Multi-Departmental Oversight: o End to end AV Integration of Conference rooms and 200+ Event/Specialty spaces from the design stage through deployment, commissioning, and post installation services. o Live event operational teams such as Streaming, Broadcast, and Network Connectivity. o Ancillary services including VR/XR Hardware, UX/Reality Labs, Business Intelligence, Collaborative Media Engineering, Infrastructure operations. Account Management: o Annual contract support from SOW/RFP creation though year end closure. o High-level client facing reporting. Monthly/quarterly/annual service reviews of KPIs, SLAs, OKRs. o Strategic planning, cross-platform synergies, P&L analysis HR and People Management: o Recruited and secured 40 new hires in last 12 months. o Created extensive new training program for AV and IT Helpdesk teams. o Gold Star team building and coaching.

Education

• San Jose Regional Vocational Center

  Audio Visual Repair, California Certificate

  1976 — 1977

• West Valley College

  None, Data Processing, Music

  1979 — 1980