Tilok Banerjee

Sr. Director and Delivery Owner ensuring global service excellence in GCC

Role
Service & Delivery Owner - Support Functions at Dsm
Location
Hyderabad, TG, IN
LinkedIn followers
500 followers

About Tilok Banerjee

With over 23+ years of expertise in IT Service Management (ITIL), IT Delivery, and…

Experience

  1. Service & Delivery Owner - Support Functions

    Dsm

    Feb 2021 — Present · Hyderabad, IN

Education

  • University of Calcutta

    B.Com

    1995 — 1998

  • Bharatiya Vidya Bhavan

    12

    1984 — 1993

Skills

  • Business Process Improvement
  • Service Management
  • Iso 20000
  • Service Delivery
  • Management Consulting
  • IT Service Management
  • Change Management
  • Resource Management
  • Sla
  • Itil Certified
  • Vendor Management
  • Outsourcing
  • Process Management
  • Offshoring
  • Six Sigma
  • Process Improvement
  • Business Process
  • Management
  • Quality Assurance
  • Bpo
  • Process Excellence
  • Incident Management
  • Training Delivery
  • Service-Level Agreements (Sla)
  • Program Management
  • Itil
  • Problem Management
  • Business Process Outsourcing (Bpo)
  • Training
  • Project Management
  • Transition Management
  • Personnel Management

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Tilok Banerjee — Service & Delivery Owner - Support Functions at Dsm in Hyderabad, TG, IN | Unifers