Tillmann Fein
CX & BPI Vision: We drive what’s next for HPE by turning ideas and challenges into transformative innovation and world-class customer experiences
- Role
- Vice President Customer Experience & Business Process Improvement at Hewlett Packard Enterprise
- Location
- San Jose, CA, US
- LinkedIn followers
- 500 followers
About Tillmann Fein
Highly motivated, personable professional with double-major Masters degree and a successful track record of roles in Asia Pacific + Japan and the US. Talent for quickly learning new business/process contexts and data-driven decision maker. Diplomatic and tactful with stakeholders at all levels. Demonstrated history of delivering results in all functional areas. Position utilizing demonstrated people management, program deployment, process improvement and communication skills proven by 15 years of successful employment.Specialties: Passion for Process Improvement. Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills. Master Black Belt.
Experience
Vice President Customer Experience & Business Process Improvement
Jun 2025 — Present · San Jose, CA, US
Lead the combined CX and BPI organization to focus on 1) Experience-led process design, transformation & governance, 2) Diagnostics & cross-functional problem solving - across Quote-to-Cash (Q2C), Supply Chain (SC) and Services domains, and the intersection of Ops, business units (BUs) and Sales, and 3) Mergers & Acquisitions
Education
Technische Universität Darmstadt
Master of Business Administration - MBA, Wirtschaftsinformatik (Business and Comp Science)
Technische Universität Darmstadt
Master of Business Administration - MBA, Business and IT
Technische Universität Darmstadt
Master's, Business Admin & Computer Science
1996 — 2001
National University of Singapore
Business Administration, Financial Markets
2000 — 2001
Skills
- Project Portfolio Management
- Project Planning
- People Management
- IT Strategy
- Business Transformation
- Sales Operations
- IT Service Management
- Team Management
- Change Management
- Business Process Improvement
- Business Intelligence
- Channel Partners
- Management
- Project Management
- Pre-Sales
- Analytics
- Business Strategy
- Forecasting
- Project Delivery
- Service Delivery
- Business Analysis
- Program Management
- Sales Enablement
- Business Process Design
- Business Process
- Data Analysis
- Six Sigma
- Strategy Development
- IT Outsourcing
- Outsourcing
- Business Planning
- Operations Management
- Virtual Teams
- Business Management
- Business Development
- Stakeholder Management
- Team Leadership
- Pmo
- Leadership
- Cross-Functional Team Leadership
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