Tillie Hidalgo Lima
Retired Executive Chair at Best Upon Request
- Role
- Best Upon Request
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About Tillie Hidalgo Lima
Tillie leads Best Upon Request (BEST), a certified Minority and Women Business Enterprise, and Corporate Plus® Member of the NMSDC, that provides on-site concierge services to organizations nationwide. BEST helps employees save time and decrease stress, resulting in increased engagement and commitment to their employer. For healthcare clients, BEST\'s Serving the SOUL™ Patient Concierge program takes care of patients’ non-medical needs to improve the patient experience. With more than 50 on-site offices in 11 states, BEST serves customers in 20 states and Puerto Rico.BEST’s newest innovation, as seen on the TODAY show, in The Wall Street Journal, Forbes, and Fast Company, is the Maternity Concierge program at Fifth Third Bank, an employee benefit that supports women who are pregnant and working mothers of infants to help them succeed.Born in Cuba, Tillie and her parents escaped to find freedom in the United States. Coming with only 10 pesos, her parents taught her resourcefulness and determination.After graduating from the University of Cincinnati, Tillie was a pharmacist for 13 years before coming to BEST as vice president of operations. She became president/CEO in 2003. Since then, the company has grown more than 600 percent in revenue and adopted Holacracy.She frequently speaks at events and has published dozens of industry articles. Her personal values are the Seven F\'s: faith, family, friends, fitness, financial strength, freedom and fun. Tillie and her husband Dave reside in Loveland and have three daughters, Jessi, Natalie and Sofia, two sons-in-law, Josh and Mike, and five grandchildren, Grace, Samuel, Francesca, Teddy and Lucas.
Experience
Jan 2026 — Present
Education
University of Cincinnati
BS. Pharm., Pharmacy
Skills
- Process Improvement
- Management
- Team Building
- Outlook
- Organizational Development
- Nonprofits
- Budgeting
- Training
- New Business Development
- Customer Service
- Public Speaking
- Event Planning
- Coaching
- Leadership
- Nonprofit Organizations
- Strategic Planning
- Employee Relations
- Public Relations
- Marketing Strategy
- Marketing
- Leadership Development
- Business Process Improvement
- Sales
- Strategy
- Program Management
- Healthcare
- Business Development
- Event Management
- Marketing Communications
- Budgets
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