Tilak Raj N S

About Tilak Raj N S

I am a highly passionate and knowledge seeking individual with an overall experience of 11.5 years Started as a QA/QE Analyst and went on to become QE SDET Lead. Later, transitioned to techno management service and currently playing the role of Senior Scrum Master – Technical Program Delivery Manager Proficient in Agile (Scrum, Kanban and SAFe), multiple team handling, facilitating all agile ceremonies, resolving impediments, agile coaching, service and technical delivery management and overall operational excellence Skilled in Program Planning, driving agile transformation across distributed teams and multiple products Experienced in preparing senior stakeholder reports and presenting the projects/program progress Experienced in production release planning, documentation and release management Skilled in managing varying priorities and workload across multiple delivery teams Assist PO/BA in writing authentic user stories, requirement refining, release planning and backlog prioritization Upskilling in Artificial and Business Intelligence by learning relevant tools and prompting engineering techniques Being a Growth Catalyst and an effective communicator, I am responsible for maintaining customer relationship Possess good understanding of all phases of SDLC and STLC Technically skilled in testing frontend – end user digital platform apps (mobile and web apps) Extensive knowledge in banking and financial domain, retail mobile banking (Credit Cards and Loan Payments), supply chain and digital education technology Provide product/process enhancement ideas and recommendations. Participate and voice out in technical discussions I am currently involved in exhibiting my agile, delivery and release management and technical skills for a Digital EdTech client while working for HCLTech. On the client side, I am playing the role of a Senior Scrum Master- Technical Program Delivery Manager, guiding a 50-member team. For HCL, I am designated as Senior Technical Lead, supervising resources and contribute to service delivery management.

Experience

1. Technical Program Delivery Manager

   HCLTech

   Oct 2025 — Present · Coimbatore, IN

   Client: ScholasticDesignation: Senior Technical LeadRole: Technical Program Delivery Manager> Driving Agile transformation across multiple product delivery teams> Managing software delivery outcomes across 3 concurrent projects comprising 50+ members> Facilitate various scrum ceremonies such as Product Backlog Refinement, Sprint Planning, Daily Huddle, Sprint Review and Retrospective Meetings across multiple teams> Own Release Roadmap Planning, Execution and Coordination among cross functional teams> Identify, track and resolve impediments and risks across delivery teams> Manage varying priorities and workload across teams> Release Governance (Go/No Go decisions) and Deployment Management> Project/Program Reporting and status walkthrough to senior stakeholders> Coach Product Owners and development team to follow agile principles> Work with Product Owners/Business Analysts to write better requirement stories and prioritize product backlog> Drive continuous process improvement through metrics and retrospectives> Provide technical consultation to QA Team and involve myself in Architectural and Technical Discussions> Update Jira/Confluence with the sprint progress, backlog items and maintain the release burndown chart> Organize PI Planning and Release Miro Board, facilitate Scrum of Scrums with RTE> Conduct Interviews, contribute to direct reports career development and work with HCL Manager on service delivery

Education

• Shree Baldevdas Kikani Vidyamandir Matriculation Higher Secondary School

  Higher Secondary, Mathematics and Computer Science

  1997 — 2010

• Anna University Chennai

  Master of Business Administration - MBA, Technology Management

• KGiSL Institute of Technology

  Bachelor Of Engineering, Mechanical

  2010 — 2014