Tilak Raj Sharma

Assistant Vice President @The Citco Group Limited

Hyderabad, IN

The Account Manager manages and controls the daily deliverables of the team members to meet business and regulatory expectations around the maintenance of Clients’ data and the identification documents at onboarding of Clients and during the life cycle of the Clients. The Account Manager is responsible to ensure team members adhere to the accuracy of data processing and documents upload into core application. The Account Manager performs control on the output of the Junior KYC\\AML Officers and KYC Officers, together “team members”. In addition, the Account Manager is responsible for meeting the key performance indicators and accurate management reporting, both on individual and team level. The Account Manager maintains contact with internal stakeholders within CLM.Will serve as point of contact for CLM managers globallyManage the team members and the deliverables of the individuals to ensure deadlines are metProvide clear instructions to team members and ensure instructions are appropriately executedProvide daily support and guidance to team members in order to meet operational standardsWill provide direction to team members with regard to CDD related queriesPerform quality assurance on the output of team membersMonitor and manage queues and pending deliverable on a daily basisMonitor productivity of team membersLiaise with internal key stakeholders on CDD related tasksPerform various ad-hoc administrative tasks, such as contribution to the effective design of the processes and workflows, implementation and maintenance thereofRespond to emails and phone calls of internal stakeholdersParticipate and contribute in the continuous development of the departmentTake-on projects and ad-hoc tasks related to operational and technical aspects of CDDProvide regular and accurate updates on tasks and deliverables through KPIs and management reporting.

University of Rajasthan

Bachelor of Commerce (B.Com.), Business/Commerce, General

Rajasthan Technical University, Kota

Master of Business Administration (MBA), Finance, General