Tiffany Stroupe

Senior Group Manager of Customer Feedback & Analytics @Hyundai Motor America

Accelerating Hyundai’s business performance and operational excellence through data-driven insights and strategy. Responsibilities & Accomplishments: • Operationalizing Hyundai’s “Voice of the Customer” data, bringing a 5x increase to problem solutioning using ML-based forecasting, data visualization of daily reporting, field to dealer strategies, and SaaS UX dashboards. • Accelerated Hyundai’s CX business decisions by 175% using data-driven insights, creating and levering ML forecasts, regression analyses, statistical tools for categorical data, BI scorecards, and predictive models. • Championed data and analytics platform unification for North America and cut costs by 20% while detailing data enrichment opportunities, reducing interference by 70%, and creating partner synergy and efficiency. • Evangelizing regression analysis insights to c-suite resulting in 20% primary target increase, from identification and diagnosis of key opportunities meant to immediately improve customer experience process and execution. • Galvanizing dealers and field with $220M annual dealer incentive program, improving performance by 35 pts while remaining budget neutral through extensive, successful strategic planning, modeling, and forecasting.