Tiffany Stanford

Experience

1. Director of Operations - Product

   Higher Ground Education

   Apr 2021 — Present

   Managed client, vendor, and stakeholder relationships - negotiating terms, scope, and deadlines; ensured learning management SaaS product met or exceeded client expectations through ongoing twice weekly meetings, hypercare via Slack, detailed written instructions for new product features, and a clear product roadmap for new feature development -Optimize the user experience for users across our learning management SaaS product by gathering data from curriculum developers, partner schools, and parent customers to collect feedback, identify trends and integrate improvements into the product roadmap -Increase positive user feedback by deciphering data to understand KPI failures and work with cross functional teams to remedy issues from coding enhancements, loading speed, and implement 3 key product features -Collaborate with software engineers, designers, and data analysts in solution discovery, testing and validating assumptions through constant testing and iteration; Collaborate with the programs team to ensure adoption and implementation of new features across the product -Fostered strategic client relationship through the acquisition of the engineering department of a divesting organization -Led weekly new hire product training for new hires across the organization

Education

• Colby College

  Bachelors of Arts, African-American Studies, Anthropology

• University of Cape Town

  African Studies

• Hunter College

  Masters of Education, Special Education