Tiffany Fong
Software Engineer @Quavo Fraud & Disputes
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WORK HISTORY
Software Engineer @Quavo Fraud & Disputes
Develop and maintain Pega-based applications for fraud and dispute processing within a fintech SaaS platform serving financial institutions nationwide• Implement custom Pega rules, flows, data transforms, and activities to support end-to-end dispute lifecycle management and case processing• Design and troubleshoot API integrations connecting internal dispute systems with external payment processing platforms and card networks• Perform production support and maintenance including root cause analysis, queue processor management, and application log analysis to resolve system issues in a timely manner• Monitor system performance to identify bottlenecks, failed requests, and high response times in production environments• Investigate and resolve complex technical issues across database connections, batch file processing, and transaction validation workflows for payment networks including Mastercard and Fiserv• Collaborate with cross-functional teams including product management, engineering, and QA to prioritize bug fixes, feature enhancements, and production releases
EDUCATION
General Assembly
Software Engineering Immersive
UC Irvine
Bachelor of Arts - BA, Education
ABOUT TIFFANY FONG
Software Engineer | Lead Support Engineer | STEM Educator | HR & Hiring Manager Let\'s connect and explore opportunities to collaborate and drive impactful solutions in the ever-evolving tech landscape.
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