Tiffany Ralls
Customer Success Manager at MentorcliQ
- Role
- Technical Customer Success Manager at MentorcliQ
- Location
- Columbus, OH, US
- LinkedIn followers
- 500 followers
About Tiffany Ralls
Customer success leader with 10+ years in SaaS and healthcare, delivering 98% retention…
Experience
Technical Customer Success Manager
May 2021 — Present
Optimize SaaS adoption and customer success, increasing client satisfaction by 30%, enhancing product adoption by 12%, solving 96% of client issues within SLA parameters, and surpassing retention goal by 4 points to reach 98%.»» Earned a 95% approval rating and improved customer journey quality by 25%, demonstrating the ability to shape an efficient and value-based customer success process focused on optimizing the UX and differentiating offerings.»» Scripted and presented videos shown during the annual virtual MentorCom conference, educating attendees on best practices and recommendations from customer success coaches to deepen partnerships and increase lifetime value.»» Certified as a Launch Architect for Diverst and America Mentors solutions—as one of the most senior and longest-tenured Customer Success Managers—supporting these additional lines of business and an APR of $1.4M.»» Build consultative partnerships with clients by working with engineering and product teams to address system issues and end-user challenges, improve functionality and user experience, and identify and execute strategic goals.
Education
Ohio Dominican University
Master of Business Administration (MBA), LEAD Program
2017
Kent State University
Bachelor of Arts - BA, Journalism & Mass Communications, Public Relations Minor
2008
Skills
- Teaching
- Higher Education
- Nonprofits
- Student Affairs
- Customer Service
- Research
- Communication
- Event Planning
- Public Speaking
- Community Outreach
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