Tiffany Quiñones

About Tiffany Quiñones

Hi, I\'m Tiff. I have often been referred to as a \"builder\",\"fixer\" & a “data wizard\". I have 10+ years of experience helping hyper growth companies scale from $80M -$500M including Pendo and Bandwidth.My strength lies in my ability to operate across altitude; strategizing with leadership one minute and diving into operational details the next. I bring a “multi-staged mindset” that helps me bridge long-term thinking with phased execution to bring immediate impact. My unique attention to detail coupled with my ability to speak both business and technical languages fluently allows me to drive alignment and ensure nothing gets lost in translation.I’m also known for my ability to identify risks and opportunities early—what some have described as “X-ray vision.” I don’t just spot issues; I map solutions and mobilize teams to execute quickly. I thrive in ambiguity and excel at bringing structure to complexity, whether that means solving for team dynamics, process gaps, or cross-functional misalignment. In fast-moving environments, I add value by acting as connective tissue across product, engineering, Finance, and GTM teams. I\'m an experienced leader of a diverse set of teams, having served as a 1st - 3rd level leader of organizations up to 30 people in size. I\'ve also led countless strategic initiatives and large scale change management, often outside of the scope of my roles.Key Initiatives I\'ve Lead Holistic GTM Strategy Development & Rollout x8 Foundational Data Infrastructure Rebuild (needed for most large scale AI implementations) Pricing & Packaging GTM Build & Rollout Developing KPI & Dashboards to Run the Business Standardizing Customer Health & Risk Management Post Acquisition Consolidation of Customer-facing & Operations teams Risk Management at Scale Public Readiness & SOX Compliance Quote to Cash Revamp Customer-facing API Migrations Exec to Exec Customer Alignment

Experience

1. Senior Director, Digital Success & Operations

   Pluralsight

   Sep 2024 — Present · Raleigh-Durham-Chapel Hill, NC, US

   Built a new motion & team focused on improving the operational efficiency of the organization with 20K+ B2B customers & $500M in overall revenue.​- Executed enterprise-wide GTM shift by designing & managing an extensive rollout plan for 600+ revenue team members, resulting in seamless adoption of new segmentation, compensation, and tooling across Salesforce, Highspot, Gainsight, and Anaplan- Partnered with several teams to procure & implement AI-forward GTM tooling including Qualified, Nooks, and Clay- Accelerated Salesforce enhancement delivery by securing a 2x boost in quarterly IT investment for the Revenue organization- Built a scalable digital model for B2B customers by defining team headcount, compensation, and Zendesk processes resulting in efficient handling of customer requests- Increased Gainsight usage by 73% by re-implementing the platform, optimizing for AI-powered insights, enhanced integrations (Zendesk, Gong, Salesforce), and a new contract-level health score, producing improved visibility into risk, renewals, and customer sentiment- Reduced collections-related friction by 30% by implementing a targeted, stakeholder-specific renewals strategy, ensuring timely outreach and enabling smoother customer experience- Achieved a 92% boost in web checkout efficiency by cutting load times from 90+ seconds to under 6 seconds, driving higher conversions and rapid self-serve revenue growth- Data-Driven Dynamo Award (2025) for leading by example, using data to inform decisions that led to immediate & measurable business wins within my first four months.

Education

• Colorado State University

  Bachelor of Science (B.S.), Biology/Biological Sciences

Skills

• Training & Development
• Requirements Gathering
• Consultative Selling
• Social Media
• Microsoft Office
• Interviewing Skills
• Netsuite
• Negotiation
• Quote to Cash
• Pos Solutions
• Project Management
• Employee Training
• Analytical Skills
• Complaint Management
• Public Speaking
• Customer Service
• Leadership
• Teamwork
• Documentation
• Zendesk
• Salesforce.com
• Customer Acquisition
• Microsoft Excel
• Powerpoint
• Team Building
• Management
• Research
• Inventory Management
• Time Management