Tiffany Paniel

About Tiffany Paniel

Operational leader with 25+ years of experience driving hospital operations, physician…

Experience

1. Director of New Client Implementation

   SCP Health

   Apr 2006 — Present · Raleigh-Durham, NC, US

   Director of Client Implementation: August 2015 -PresentRegional Director, Physician Services: May 2007-August 2015Credentialer/Scheduling Coordinator/Recruiter: April 2006-May 2007•Manage the onboarding implementation process and workflow of hospital EM, FSED\'s, Urgent Care’s, CC/ICU, HM, Tele, and new Innovation programs.•Track the life cycle of implementation for all departments for consistent startup outcomes.•Prepare quick reference guides and forms to assist with best practices.•Facilitate meetings as needed for progress updates until post go-live.•Liaison between business development and operational teams for new client handoff.•Train and support new staff on implementation protocol.•Identify challenges or roadblocks during the implementation process, proactively finding solutions. •Identify process improvements throughout the organization to optimize the implementation process.•Configuration of project management tool to tracks startup processes (i.e. Monday.com).Regional Director of Physician Services:•Manage an internal team consisting of a Scheduler, Administrative Assistant, Recruiter, and Credentialer ensuring their alignment with strategic goals.•Management of 200+ clinicians ensuring hospital compliance, performance, and contractual obligations are fulfilled for defined territories.•Host conference calls and dinners with hospital C-Suite Teams of assigned hospitals for strategic alignment and performance measure collaboration.•Present budgetary reports for regional operational meetings.Credentialer/Scheduler/Recruiter:•Manage the credentialing process based on hospital credentialing bylaws.•Ensure assigned accounts have adequate scheduled providers 365 days a year.•Collaborate with the Marketing to create and execute effective recruiting plans via advertisements, referrals, mailings, e-blasts, social media, and trade shows. •Negotiate contractual agreements, compensation, relocation, and sign-on bonuses with clinicians.

Education

• Durham Technical Community College

  Associates Degree, Business Administration

  2004

Skills

• Microsoft Office
• Hospitals
• Provider Enrollment
• Scheduling
• Credentialing
• Healthcare Management
• Emergency Medicine
• Customer Service
• Recruiting
• Physician Relations
• Microsoft Excel
• Project Management
• Program Implementation
• New Business Startups