Tiffany Nagy

About Tiffany Nagy

I am an ambitious self-starter, that is motivated by customer interaction and will…

Experience

1. Zoom Admin and Deployment Coordinator

   Tapestry

   Dec 2019 — Present

   Responsible for keeping team on track with deployment timeline • Personally managed the build and deployment tracking for close to stores across North America and UK; roughly 95% were converted existing stores, 5% new stores opened during deployment of Zoom • Managing data across multiple sub accounts per brand • Building store sites in Zoom including configuring call routing, acquiring temporary DIDs, working with existing carriers for temporary forwarding, scheduling and tracking porting, maintaining master spreadsheet to track site builds, phone provisioning and shipping, coordinating with onsite deployment techs to ensure in store deployment went smoothly • Assisting with basic troubleshooting and escalating to appropriate internal teams or vendors as necessary • Working through any issues with porting and coordinating with Zoom as well as losing carrier to ensure successful port Communicating with stores regarding when to expect equipment, what to do with old equipment, etc. • Assisted in planning and timeline for deployment, taking ownership of the schedule and making strategic decisions for changes if issues or delays occurred; communicating to the appropriate stakeholders about what the change would be and why • Navigated regular disruptions and changes to planning, deployment, and timeline throughout Covid • Worked closely with remote Distribution Center to coordinate provisioning and shipment of phones

Education

• Middlesex College

  Associate of Arts (AA), Liberal Arts and Sciences/Liberal Studies

  2007 — 2010

• Rutgers University

  Bachelor of Arts (B.A.), Communications, minors in Criminology & Psychology

  2012