Tiffany Stanford
2x Salesforce Certified Director of Product Operations | Salesforce CRM Optimization | Strategic Client Relations & Training Expert
- Role
- Director of Operations - Product at Higher Ground Education
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Tiffany Stanford
With over six years spearheading operations in the educational technology space, my core…
Experience
Director of Operations - Product
Apr 2021 — Present
Enhance CRM system (Salesforce) for 400+ users by creating solutions that maximize business operations, project and track enrollments, and increase overall efficiency using automations, dashboards, and robust training -Collaborate with software engineers, designers, and data analysts in solution discovery, testing and validation; Partner with the programs and marketing teams to ensure adoption, implementation, and iterative improvements of new features across the product -Optimize the user experience for users across our learning management SaaS product by gathering data from curriculum developers, partner schools, and parent customers to collect feedback, identify trends and integrate improvements into the product roadmap-Increase positive user feedback by deciphering data to understand KPI failures, work with cross functional teams to implement 3 key product features and remedy issues by liaising with engineers for coding enhancements -Design and led weekly new hire product training for new hires across the organization
Education
University of Cape Town
African Studies
Colby College
Bachelors of Arts
Hunter College
Masters of Education
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