Tiffany Perez

About Tiffany Perez

Experienced transformation leader with a global background in operational strategy, process improvement, and standing up international Global Capability Centers (GCCs). Known for diagnosing complex business problems, reducing cost‑to‑serve, and shaping scalable operating models across diverse regions. Recognized for strong analytical rigor, stakeholder influence, and delivering data‑backed solutions that elevate efficiency and client outcomes. Selected to present the organization’s automation journey at Intelligent Automation Week 2025, highlighting expertise in AI, automation strategy, and enterprise adoption.

Experience

1. Director of Strategy & Operational Excellence

   Envoy Global

   Jan 2026 — Present

   Drive corporate strategy and efficiency modeling, identifying opportunities to streamline operations, reduce cost drivers, and unlock measurable business value-Define, stand up, and optimize the company’s Global Capability Center (GCC) abroad, ensuring scalable workflows, quality controls, and strong integration with U.S. operations-Build and refine international growth and acquisition playbooks, including due diligence frameworks, integration sequencing, and operating guardrails-Lead enterprise process improvement and change management initiatives across HR, Legal, Technology, Operations, and Finance to reduce cycle times and eliminate operational friction-Establish cross-functional playbooks, decision rights, and governance guardrails to ensure consistency, accountability, and alignment across global teams-Influence senior leaders through data-backed insights, operating model scenarios, and executive-ready recommendations that guide companywide decision-making-Develop global reporting and analytical frameworks that provide visibility into SLAs, throughput, quality, backlog, cycle times, and margin performance.

Education

• University of Havana

  Historia, filosofia, y sociologia

  2012 — 2012

• Binghamton University

  BA, History, International Relations, Latin American & Caribbean Studies

  2010 — 2014

Skills

• Spanish
• Teaching English as a Second Language
• Money Management
• Immigration Law
• Leadership
• Microsoft Office
• Microsoft Word
• Editing
• Facebook
• Social Media
• Employment-Based Immigration
• International Relations
• Social Networking
• Sports
• Google Docs
• Microsoft Excel
• Powerpoint
• Customer Service
• Case Management
• Html
• Sports Coaching
• Public Relations
• Fundraising