Tiffany Morin
Director of Customer Success & Renewals @ NI (now part of Emerson)| MBA, Customer Success
- Role
- Director of Customer Success and Renewals at NI (National Instruments)
- Location
- Miami, FL, US
- LinkedIn followers
- 500 followers
About Tiffany Morin
Accomplished executive with close to 15 years of experience in Global Customer Success Strategy, leadership, program management, customer success management, and revenue operations. An exceptional leader and strategist who spearheads and delivers impactful solutions to global and large-scale clients. Collaborative thought leader with expertise in mobilizing cross-functional teams and deploying resilient strategies in expedient opportunities to scale revenue growth. Broad experience in overseeing sustainable growth of company operations and net bottom line. Values-focused leader proficient in scoping strategic opportunities through effective communication, long-term relationship management, business development and servant-style leadership. Industry expertise in cyber security, SaaS, CRM, and telecommunications. Awards of excellence include: Sales Person of the Year (2013), Top Performing Sales Rep (2013), Top Performing Sales Leader (2019) and Team Player of the year (2018). Key Skills: Team Leadership, Product Adoption/Development, Onboarding, Training, Customer Support, Customer Success Management, Renewals, Cross-sell / Up-sell, Advocacy
Experience
Director of Customer Success and Renewals
Jul 2024 — Present · Miami, FL, US
Education
University of San Diego
Certificate, Project Management
2014 — 2015
University of California, Irvine - The Paul Merage School of Business
Master of Business Administration (MBA)
2016 — 2018
San Diego State University
Bachelors of Arts, Journalism
2006 — 2010
Skills
- Customer Support
- Salesforce.com
- Crm
- Employee Training
- Public Speaking
- Event Planning
- Multi-Channel Marketing
- Social Media Marketing
- Powerpoint
- Microsoft Excel
- Photoshop
- Market Research
- Online Marketing
- Business Process Improvement
- B2b
- Direct Marketing
- Tableau
- Email Marketing Software
- Marketing
- Strategic Planning
- Marketing Strategy
- Microsoft Office
- Sales
- Project Management
- Sales Operations
- Customer Service
- Account Management
- Business Development
- Customer Success
- Digital Marketing
- Microsoft Dynamics
- Enterprise Solution Sales
- Long-Term Customer Relationships
- Leadership
- Online Content Creation
- Social Media
- Strategy
- Segmentation
- Email Marketing
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