Tiffany Littleton

About Tiffany Littleton

With over 15 years dedicated to customer experience and leadership, I’m passionate about…

Experience

1. Senior Manager of Customer Experience

   Counter

   Apr 2024 — Present

   Lead the strategy, evaluation, and implementation of transformative CX programs, platforms, and vendors—enhancing satisfaction and aligning with company goals. • Champion change management efforts to ensure seamless transitions and build agility across teams in dynamic market conditions. • Analyze key performance metrics (AHT, ASA, FRT, NPS, QA, etc.) to optimize staffing models and drive continuous improvement in service delivery. • Apply structured project management methodologies to streamline workflows and execute high-impact CX initiatives on time and within budget. • Craft proactive communication strategies that reinforce our brand promise and deepen alignment across business units. • Mentor mid- and senior-level leaders, fostering professional growth and operational leadership within the CX function. • Conduct data-driven operational assessments to identify gaps and implement targeted process improvements. • Embed change enablement practices to support a culture of learning, adaptability, and innovation. • Oversee cross-functional teams through full project lifecycles, from scoping to execution and post-launch optimization. • Engage stakeholders at every stage of projects, ensuring clear communication and alignment on key objectives and deliverables. • Manage timelines, budgets, and resources to consistently deliver high-quality results in fast-paced environments.

Education

• Fashion Institute of Technology

  Certification, Beauty Industry Essentials

  2018

• American InterContinental University

  Bachelor of Business Administration (B.B.A.), Marketing

  2017

• The Elaine Sterling Institute

  Professional License, Esthetician and Skin Care Specialist

  2016