Tiffany Durgin Hagans

About Tiffany Durgin Hagans

Greetings, LinkedIn Community!Having transitioned from an HR Director role to Chief Operating Officer, I blend strategic leadership with deep people expertise. With a proven track record of driving organizational excellence, I\'ve successfully:* Transformed HR practices that directly enhanced business performance and employee engagement.* Led cross-functional teams to streamline operations, reduce costs, and improve efficiency.* Develop and implemented strategic initiatives that aligned workforce capabilities with business objectivesAs COO, I leverage my unique background to optimize operations while keeping our people at the center of every decision. I thrive at the intersection of operational excellence and human capital management, creating sustainable growth strategies that balance innovation with practicality.My leadership philosophy emphasizes transparent communication, data-driven decision making, and collaborative problem-solving. I\'m passionate about building high-performing cultures where talent can flourish while delivering exceptional results.Let\'s connect to discuss operational strategy, organizational development, or how to create workplaces where both people and business thrive.

Experience

1. Human Resources Consultant

   The Christopher Group, Agile HR Business Solutions

   Mar 2026 — Present · Remote, LA, US

   Partner with client organizations to deliver strategic and operational HR solutions aligned with business objectives. Serve as a trusted advisor to leadership, supporting workforce planning, organizational effectiveness, and talent strategy initiatives.Key Responsibilities- Provide end-to-end HR consulting support, including talent management, employee relations, performance management, and compliance guidance- Collaborate with executive leadership to align HR strategies with business goals and drive organizational performance- Lead and support HR process improvements, enhancing efficiency, scalability, and consistency across client organizations- Advise on and implement best practices in employee engagement, retention, and culture development- Support organizational design, change management initiatives, and workforce planning efforts- Ensure compliance with federal, state, and local employment laws and regulations- Analyze HR metrics and provide data-driven recommendations to inform decision-making- Partner with recruiting teams to support talent acquisition strategies and workforce needsKey Achievements- Streamlined HR processes to improve operational efficiency and employee experience- Delivered strategic insights that contributed to improved retention and organizational effectiveness- Led the full-cycle implementation of Paylocity, including system configuration, data migration, testing, and end-user training, resulting in improved HR operations and reporting capabilities- Conducted a comprehensive review and modernization of all job descriptions, ensuring alignment with organizational structure, compliance standards, and market expectations- Audited and updated company policies for full regulatory compliance, culminating in the development and rollout of a standardized employee handbook that strengthened governance and reduced organizational risk

Education

• American InterContinental University

  Bachelor of Business Administration - BBA, Human Resources Management and Services

• American InterContinental University

  Associate's degree, Business Administration, Management and Operations