Tiffany Devall
Strategic Digital Experience & Communications Leader | Championing Stakeholder Engagement, Transformative Growth, and Operational Excellence with Humility
- Role
- Sr Program Manager Digital Reputation at Providence
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Tiffany Devall
Operations and strategy leader with 25+ years of experience driving enterprise…
Experience
Sr Program Manager Digital Reputation
Oct 2024 — Present · Renton, WA, US
Lead the digital reputation strategy and online review response programs across Providence\'s multi-state system, ensuring a positive and consistent digital presence. Manage cross-functional relationships with internal teams, external partners, and vendors to execute effective reputation management initiatives.• Develop and implement system-wide best practices for digital reputation management, increasing positive review response rates and improving online engagement.• Conduct in-depth analysis of review data, sentiment trends, and customer experience insights to inform reputation strategies and operational improvements.• Provide communication oversight and coaching for social media crisis responses, ensuring timely and mission-aligned messaging.
Education
California State University-Northridge
Bachelor of Arts (B.A.)
University of Providence
Master's degree
2019 — 2020
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