Tiffany Creecy
- Role
- Chat Moderator at NexRep, LLC
- Location
- Detroit, MI, US
- LinkedIn followers
- 500 followers
About Tiffany Creecy
Extensive product knowledge coupled with creative ideas for product applications and a…
Experience
Chat Moderator
Jun 2022 — Present
Assists a team of assigned customer service representatives with complying with company guidelines particularly related to quality of service. Monitors or reviews chat rooms or other correspondence between representatives and customers.\\\\nEnsures that representatives are informed about changes to company products and services.\\\\n\\\\nCreate breakout rooms, monitor opening and closing breakout rooms throughout the program for customer service representatives that are servicing clients.\\\\n\\\\nAnswer customer service agents questions about customers, product knowledge and customer accounts. When related issues using zoom via chat and private breakout rooms when necessary Work behind-the-scenes to solve tech issues with chargebacks, refunds, delayed orders and product returns; replacements\\\\n\\\\nManaged customer accounts\\\\nResolved customer issues\\\\nAppointment Setting\\\\nManage high volume inbound calls\\\\nManaged outbound calls/ customer follow ups\\\\nCRM /Salesforce\\\\n59 Dialer\\\\nAWS\\\\nGoogle Workspace\\\\nData Solutions,\\\\nAdobe Work suite\\\\nOptimization of the chatbots\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
Education
Macomb Community College
Bachelor of Business Administration - BBA, Business, Management, Marketing, and Related Support Services
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