Tiffany Bingham

Experience

1. Clms-employee Resource Center

   Wayfair

   May 2022 — Present

   Leadership and management of operations within the Human Resources Employee Resource Center (HR Shared Services) withresponsibility for successful delivery of HR Transactional processes. Lead the team of HR Shared Services professionals to provideexceptional employee experience, consistent policy administration and continuous improvement at scale.• Established standards and processes for the handling of team member questions for Service Now, Qualtrics, Workday across50 States and Canada.• Consistent administration of state/provincial leaves of absence ( ex: FMLA, OFLA, CFRA) within compliance of applicablelaws and regulations.• Support cross functional leaders across Fulfillment and Delivery Centers, Call Centers, Virtual Service Centers and Corporateoffices and their team members. Delivering NPS score of72 across the team through exceptional support.• Advise leaders and partners regarding legal and regulatory compliance ofFMLA, ADA, WorkersCompensation, FLSA, EEO, OSHA, Short Term Disability, and other HR Policies & Programs.• Provide expert and objective advice, coaching, and counsel to leaders and employees on HR programs,policy and procedures, employment/labor laws, conflict resolution, change management, and organizationaldevelopment while effectively mitigating business and company risk.• Partner with Senior Leadership on strategic planning, and provide guidance on employee and businesstrends that impact team processes and policies.• Analyze data to identify trends, provide insights and make recommendations to stakeholders andcross-functional partners to develop solutions that improve business results.• Manage and develop direct reports through performance management, coaching and career development.• Work cross-functionally to drive department specific projects and initiatives.• Maintain agility and prioritize workflow to adapt to other projects and responsibilities as assigned to meetthe business needs.

Skills

• Executive Support
• Microsoft Publisher
• Customer Service
• Employee Benefits
• Employee Relations
• Recruiting
• Interviews
• Adp Payroll
• Database Administration
• Microsoft Office
• Windows
• Marketing
• Event Management
• Leadership
• Spreadsheets
• Human Resources
• Team Building
• Management
• Records Management
• Microsoft Word
• Benefits Administration
• Microsoft Excel
• Crystal Reports