Tiffany Billingsly
Freestyle Supervisor @Stitch Fix
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WORK HISTORY
Freestyle Supervisor @Stitch Fix
Plainfield, IN, US
Supervised and developed high-performing warehouse teams of 35+ associates across multiple business lines, including Outbound QC, Pick, Freestyle, and Exchanges for Women’s, Kids’, and Returns divisions.• Designed and implemented scalable, role-based onboarding programs that reduced time-to-productivity by 25% and improved operational consistency across shifts.• Partnered with Subject Matter Experts (SMEs) to co-facilitate hands-on new hire training, ensuring 100% alignment with performance and quality standards.• Created and maintained a centralized training materials library, integrating learning tools with performance management systems to support 200+ team members and streamline workforce development.• Selected as a lead trainer for peer and supervisor enablement sessions across multiple facilities, standardizing best practices for coaching, feedback delivery, and continuous improvement across 4+ locations.• Developed cross-functional educational content in collaboration with Sales and Operations teams, aligning warehouse training with corporate goals and customer satisfaction objectives.• Designed visual training aids using Canva, tracked learning initiatives with Trello, and applied Kaizen and Lean principles to optimize onboarding workflows and increase efficiency by 20%.• Championed a culture of learning and accountability, improving retention and engagement through data-driven training and feedback initiatives, resulting in a 10% improvement in employee satisfaction scores.
EDUCATION
Ball State University
Bachelor of Science - BS, Music Teacher Education
Ball State University
Bachelor of Arts - BA
Ball State University
Bachelor of Science - BS, Music Teacher Education
ABOUT TIFFANY BILLINGSLY
I am a customer success and learning enablement professional with 17+ years of experience building relationships, supporting onboarding journeys, and delivering high-impact training programs. My passion lies in helping people feel confident, supported, and successful, whether they are new clients adopting a product for the first time or employees learning new skills to grow in their roles. I bring a strong mix of client communication, instructional design, technical enablement, and performance coaching, which allows me to support both customer outcomes and company goals. I thrive in collaborative environments where continuous improvement, customer care, and growth go hand-in-hand. I am known for my warm and positive customer interactions, my adaptability to new tools and systems, and my ability to transform complex information into learning experiences that truly connect with people. Core Strengths Customer Success & Relationship Management New Client Onboarding & Product Adoption Corporate Training & Facilitation Instructional Design & eLearning Tools (Google Suite, Canvas, EdTech platforms) Process Improvement & Change Support Communication & Stakeholder Collaboration Troubleshooting & Technical Support Retention & Engagement Strategy Career Highlights Supported over 200 students annually with personalized learning strategies, parent guidance, and engagement coaching Improved instructional quality and student performance through data-informed interventions and differentiated learning plans Facilitated cross-department collaboration to streamline support processes and communication pathways Led professional training workshops for educators and staff with strong positive feedback Built trusting relationships with families and stakeholders, leading to improved satisfaction and program retentionI am currently exploring opportunities as a Customer Success Manager, Onboarding/Implementation Specialist, Corporate Trainer, or Instructional Designer, where I can continue combining my passion for people, support, and learning to create solutions that make a difference.
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