Tiffany Akers

About Tiffany Akers

I am a software development project manager with results-driven, detail-oriented…

Experience

1. Project Manager, Information Management

   CBRE

   May 2016 — Present

   Technology Request Process: Identify, document and manage all processes for the development cycle from initial customer requests through customer production approval. Maintain Playbook, Scope of Work, Visio diagrams, and JIRA boards• Roadmap: Responsible for maintaining the customer roadmap. Prioritize customer requests across all service lines and tools for data, implementation, report, bug fix and enhancement requests. Facilitate meetings to communicate priorities to management, customer, support and development teams. • Product SME: Thorough understanding of how to leverage the data model, functionality and workflow processes to maximize delivery of new customer requests using existing functionality. Work with customer, support and development team to document new enhancement requirements, troubleshoot issues and identify implementation solutions. Responsible for final review of all changes before release.• Customer Experience Lead: Plan and execute streamlined, intuitive and automated customer workflows. Create modules, linked relationships, global value lists, fields, layouts, calculations, automated actions, reports, menus, and landing pages within web and mobile based tools. • Training Support: Help facilitate training and communication documentation for customers and the support team. • Delivery: Drive work schedule to ensure timely delivery, create a backlog and ensure customer touch points and approvals are maintained. Use both waterfall and agile methodologies to manage pipeline, prioritize work, assign requests, and schedule releases. Create and maintain JIRA project boards and workflows. • External Communications & Marketing: Project manage creative direction and development for the technology team’s external communication, collateral and events including industry publications, speaking engagements, award submissions, corporate tours and conferences.

Education

• The University of Kansas

  Bachelor of Science - BS, Journalism - Advertising, Magazine Publishing

  1997 — 1999

• The University of Kansas

  Bachelor of Science - BS, Advertising

  1999

• Johnson County Community College

  Project Management Certificate

  2013 — 2013

• Johnson County Community College

  Associate of Arts (A.A.)

  1995 — 1997

• The University of Kansas

  Bachelor of Science - BS, Advertising

Skills

• Marketing Communications
• Facebook
• Lead Generation
• Integrated Marketing
• Marketing Strategy
• Sales Management
• Recruiting
• Account Management
• Market Planning
• Retail
• B2b
• Direct Marketing
• Employee Hiring
• Client Service
• Public Speaking
• Newsletters
• Marketing
• Social Media Marketing
• Event Planning
• Negotiation
• Marketing Management
• Email Marketing
• Vendor Relations
• Management
• Team Building
• Advertising
• Training
• New Business Development
• Budgets
• Social Networking
• Financial Services
• Strategy
• Strategic Planning
• Sales Operations
• Sales
• Event Management
• Sales Support
• Invoice Processing
• Event Marketing
• Project Management