Tiffany Zoumer
Director of Client Services @ Freenome | MBA in Management
- Role
- Director of Client Services at Freenome
- Location
- Middletown, MD, US
- LinkedIn followers
- 500 followers
About Tiffany Zoumer
As the Director of Client Services at Freenome, I focus on delivering an exceptional customer experience for healthcare providers, their staff, and patients. My work centers on creating efficient workflows and seamless standard operating procedures (SOPs) to support the delivery of future cancer screening tests and services. I collaborate closely with teams across Commercial, Product & Program Management, Lab Operations, and IT/Engineering to develop and refine the tools necessary for delivering unparalleled customer support. With over six years of leadership experience in customer support and service delivery, I have consistently scaled processes and teams to meet evolving business needs. My leadership approach emphasizes cross-functional collaboration and aligning internal processes to meet external client and patient needs. Driven by a commitment to customer satisfaction, I strive to build and scale high-performing teams that uphold quality service and operational excellence.
Experience
Director of Client Services
May 2025 — Present
As the Director of Client Services I am at the forefront of shaping the exceptional customer experience for our healthcare providers, their staff and their patients. I am creating efficient workflows and seamless standard operating procedures (SOPs) to ensure our customers and patients receive unparalleled support when ordering our future cancer screening tests and services. Additionally, as we launch our products and services, I will build and scale a team of exemplary Client Services professionals, working in hand with Commercial, Product & Program Management, Lab Operations, and IT/Engineering to develop and enhance the tools we use.
Education
Cal State Fullerton, College of Business and Economics
MBA, Management
2008 — 2010
UC Irvine
B.A., English Literature
2004 — 2008
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