Tiffany Tribble
Correspondence Analyst @Mr. Cooper
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WORK HISTORY
Correspondence Analyst @Mr. Cooper
Irving, TX, US
Oversee team production of large volume customer correspondence working directly with our third party vendors to facilitate mailings in a timely manner. Building and using computer-assisted software engineering tools to automate some coding. Performing all requirements needed for the implementation of automated computer systems from start to finish. Developing reconciliation processes and analytical SQL queries to ensure SLAs are met. With an emphasis on quality control our team has exceed our monthly goals consistently. Lead internal projects and develop formal business processes. Data mine to provide senior level reporting and analysis in order to make strategic management decisions. An extensive mortgage industry knowledge base allows me to provide research and resolutions; we promptly contain and resolve for any concerns that may arise.
EDUCATION
Dallas College North Lake Campus
Finance, General
Duncanville High School
High School Diploma
ABOUT TIFFANY TRIBBLE
With over 15 years in the mortgage industry, I specialize in customer correspondence, process automation, and data-driven decision-making. At Mr. Cooper, I lead initiatives that enhance operational efficiency, improve customer satisfaction, and support strategic goals through advanced reporting and analytics.My expertise includes SQL, Power BI, and CASE tools, which I use to automate workflows, develop reconciliation processes, and ensure SLA compliance. I also manage vendor relationships and oversee high-volume mailings, consistently exceeding performance targets.I’m passionate about driving innovation in mortgage servicing and bringing diverse perspectives from my background in finance and loss mitigation. I thrive in fast-paced environments and enjoy solving complex problems with a customer-first mindset.
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