Tiffany Staten Cruz
Legal, Risk, Compliance Quality Control Project Manager @Valon
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WORK HISTORY
Legal, Risk, Compliance Quality Control Project Manager @Valon
Phoenix, AZ, US
Created and developed the compliance and risk department at the Phoenix office from the ground up with a mighty team of two. Spearheaded the growth of the department’s complete monitoring activities focused on compliance and operational risk management.• Collaborated on the design of the ACES Quality Control audit methodology following federal and state laws, rules, and regulations.• Led a team of Quality Control and Quality Assurance Analysts in a high-volume call center.• Draft comprehensive audit reports, including analyzed data sets, and identified trends to determine root causes and recommend remedial action plans.• Promote risk awareness across the enterprise through positive and highly collaborative relationships with business leaders, product managers, and staff.
SKILLS
ABOUT TIFFANY STATEN CRUZ
With over 10 years of experience in the mortgage industry, I am a Quality Control Project…
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