Tiffany Shepherd
Product Manager
- Role
- VP of Product Management at LPL Financial
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
General Business & ManagementView LinkedIn profile
Experience
VP of Product Management
Oct 2023 — Present
Spearheading the development of omni-channel tools, significantly enhancing customer engagement. • Implemented AI-driven copilot assistance and live chat features, streamlining support processes. • Manage the Nice contract, optimizing vendor relationships for improved service delivery at LPL Financial.
Education
Concordia University-St. Paul
Master of Business Administration (M.B.A.)
Metropolitan State University
BA
Skills
- Medicare Part D
- Health Insurance
- Health Policy
- Account Management
- Finance
- Access
- Employee Benefits
- Process Improvement
- Analysis
- Healthcare
- Hipaa
- Insurance
- Leadership
- Strategic Planning
- Auditing
- Medicare
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