Tiffany Rhodes

About Tiffany Rhodes

HARMONY | LEARNER | FUTURISTIC | RELATOR | RESPONSIBILITY Dynamic and…

Experience

1. Contractor - IT Division Texas Health and Human Services

   My3tech

   Jun 2025 — Present · Austin County, TX, US

   I lead technical training initiatives that combine technology, education, and strategic innovation. In my role as a Contractor. I take responsibility for the full cycle of technical instruction—plan, deliver, evaluate, and enhance training programs across a variety of platforms.I design and deliver on-site and web-based training for COTS products and internal IT solutions. I create instructional materials such as course outlines, user guides, job aids, simulations, and multimedia content. I develop curriculum for desktop support procedures and remote access systems, including step-by-step RAS protocols.I support DIR teams with formatting and refining training materials while upholding EIR accessibility standards. I teach technical courses based on approved curriculum to ensure staff proficiency and instructional quality. I introduce interactive and computer-based methods to improve engagement and knowledge transfer.I conduct needs assessments and tailor solutions to meet business, regulatory, and operational objectives. I manage training programs to support productivity, quality systems, and customer service excellence. I provide internal guidance on productivity reporting and performance support across departments. I identify and recommend vendors, tools, and platforms that enhance the training ecosystem.I stay current with developments in instructional technology and remain committed to accessibility, equity, and continuous learning. I ensure all learners—including those requiring assistive support—receive clear, effective instruction that translates into real-world capability.I build training systems that elevate workforce performance, align with enterprise strategy, and adapt to emerging needs.

Education

• University of Louisiana at Lafayette

  Bachelor of Science - BS, Business Administration and Management, General

• McNeese State University

  Master of Education - MEd, Educational/Instructional Technology

  2003 — 2004

• The University of Texas at Austin

  Postgraduate Certificate, Artificial Intelligence and Machine Learning: Business Applications