Tiffany Pelton
Training and Development Specialist
- Role
- Customer Service Training and Development Supervisor at Shepard
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Tiffany Pelton
Experienced Training and Development Supervisor with extensive knowledge in Customer Service and the Trade Show Industry. Experience includes providing training and development support, driving the implementation of new processes and procedures and compliance of policies. Creation and delivery of training programs, the development of instructional materials, and the coordination of learning activities to ensure that employees are knowledgeable and up-to-date on polices and procedures. Expertise includes the development and implementation of comprehensive training plans and programs, including on-the-job training, instructor-led training, and other methods, to ensure that staff members are properly equipped with the skills, knowledge, and abilities they need to perform their jobs. Additional expertise includes, the ability to analyze training needs, the implementation of customer service initiatives and monitoring of performance. Passionate about helping others reach their full potential and delivering quality training and development.
Experience
Customer Service Training and Development Supervisor
Feb 2021 — Present
Education
Southern University and A&M College- Baton Rouge
Bachelor of Arts (B.A.), English Language and Literature, General
2005 — 2009
University of Nevada-Las Vegas
Master of Arts (M.A.), Journalism and Media Studies
2013 — 2015
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