Tiffany Nguyen
- Role
- Manager, Global Outsourcing at Meta
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Tiffany Nguyen
PROFESSIONAL GOAL : BE A VALUABLE ASSET FOR WHOEVER I WORK FOR A hard-working and…
Experience
Manager, Global Outsourcing
Aug 2018 — Present
Enable Facebook operations to scale with Efficiency and Quality in order to achieve product and business goals! 1/ Responsible for defining vendor strategy, and managing contact center vendor relationships across the globe, including procurement of services, vendor governance, service delivery, contract administration, and risk mitigation and control. 2/ Ensure that FB Crossing function teams are aware of how to best engage BPO services, partner with them to develop vendor strategies and execute BPO support solutions across existing and current supply base. 3/ Build a knowledge base of all contracts across the XFN organization and create WBR/MBR/QBR processes for key suppliers.
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