Tiffany Ng
Consumer Insights, VoC/Customer Experience, Employee Engagement at Experian
- Role
- Head of Consumer Insights at Experian Consumer Services
- Location
- Costa Mesa, CA, US
- LinkedIn followers
- 500 followers
Experience
Head of Consumer Insights
Sep 2012 — Present · CA
Responsible for a team that delivers customer and market insights across the organization, incorporating all phases of qualitative and quantitative primary research in order to drive marketing and product strategy. Insights are developed through voice of the customer, employee engagement, brand tracker, online member community, product research that supports agility and iteration, segmentation, and ad concept testing.
Education
University of California, Los Angeles
Bachelor of Arts (B.A.)
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