Tiffany Mattes
Director of Care Operations at Pelago
- Role
- Director of Care Operations at Pelago
- Location
- Minneapolis, MN, US
- LinkedIn followers
- 500 followers
About Tiffany Mattes
Director of Operations, Product Manager, People Manager, Project Manager, Health/Wellness Coach, DPP Lifestyle Coach Certified, Certified Tobacco Treatment Specialist, Exercise Scientist, ACSM Certified Personal Trainer and endurance triathlete (2 Time Ironman Finisher, 6 Time Half Ironman Finisher) with experience in scaling/managing big remote teams, project management/leadership in collaborative projects with key stakeholders. I enjoy creating a process that is grounded in data, created to be a framework of replication, pliability, dynamic in nature and can continuously be measured in the field of digital therapeutics.
Experience
Director of Care Operations
Jan 2023 — Present
Pelago, formerly Quit Genius, is the world’s leading virtual clinic for substance use management. We are transforming substance use support—from prevention to treatment—delivering education, management skills, and opportunities for positive change to members struggling with substance use, most commonly tobacco, alcohol, or opioids. Our solution gives employers and payers the means to offer on-demand, personalized support to members seeking to live healthier lives. Pelago’s cognitive behavioral therapy (CBT) and medication-assisted treatment (MAT) programs deliver convenient, accessible, and effective support that seamlessly integrates with health plans, pharmacy benefit managers, and wellness platforms-Care Delivery: Coaching *Manage worldwide coaching team (Managers/Coaches)*Own Coach engagement- communication/surveys *Point of contact for tobacco program/product *Design implement clinical policy, protocols, guidelines *General Coach team recruitment/guidance *Manage coach team utilization and COGS *Define and build continued coach metrics *Budget management, hiring against yearly target, Expense approval -Care Delivery: Clinical Operations *Manage meetings/communications for Counselors/Providers *Support the creation of clinical protocols/guidelines implementation *Create SOPs and processes for clinical team in a clear and effective way *Point of contact with AUD/OUD Product team *Created a proprietary way to scale and evolve the AUD program, reducing hiring needs by 50%, also reduced cost of program by 38%*Identify need for SOP/training based on metrics, product changes, client implementations *Oversight of data entry, tools needed for calculated decisions *Clinical team manager reports, work with data team *Metric improvement strategies *Panel management process definition *Manage care team utilization and COGS *Define and build care team metrics
Education
The University of Kansas
Bachelor of Education, Exercise Science
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