Tiffany Major

Experience

1. Bank Teller

   PNC

   May 2024 — Present · Hudson, OH, US

   Processing Customer Transactions:Deposits, withdrawals, transfers, payments, and more.2. Customer Service:Greeting Customers: Provide a welcoming atmosphere for customers entering the bank.Addressing Inquiries: Answer customer questions related to accounts, services, and transactions.Handling Complaints: Resolve customer issues or direct them to a manager if needed.3. Cash Handling:Counting Cash: Accurately count and exchange currency during transactions.Balancing Cash Drawer: Ensure the cash drawer is balanced at the beginning and end of each shift.Handling Coins and Bills: Safely manage and store coins and paper currency in accordance with bank procedures.4. Account Management:Assist customers with checking, savings, and other types of accounts.Updating Account Information: Help customers update personal details or account preferences.Addressing Account Issues: Assist with resolving discrepancies or issues in customer accounts.5. Ensuring Accuracy and Security:Preventing Fraud: Monitor transactions for signs of fraud or suspicious activity and report any concerns to the appropriate department.Maintaining Security: Follow bank protocols to ensure both customer and bank security are upheld during transactions.Ensuring Compliance: Adhere to all bank policies, procedures, and legal requirements, including anti-money laundering (AML) and Know Your Customer (KYC) regulations.6. Promoting Banking Products:Selling Bank Services & Cross-Selling: Promote and suggest bank products like savings accounts, loans, and credit cards to customers, based on their needs.7. Record Keeping and Documentation:Transaction Records, Filings, and Reportings: Maintain accurate records of all customer transactions.8. Maintaining Professionalism and Efficiency:Providing Efficient ServiceMaintaining Professional Behavior:9. Collaboration with Bank Team:Working with Colleagues: Collaborate with the team.Assisting in Branch Operations

Skills

• English
• Crm
• Outlook
• Budgeting
• Windows
• Marketing
• Microsoft Word
• Team Leadership
• Material Handling
• Business Development
• Account Management
• Social Networking
• Retail
• Budgets
• Sales Process
• Leadership
• Research
• Customer Satisfaction
• Training
• New Business Development
• Strategic Planning
• Negotiation
• Microsoft Office
• Sales
• Cold Calling
• Html
• Customer Retention
• Customer Service
• Salesforce.com
• Public Speaking
• Customer Relationship Management (Crm)
• Market Research
• Powerpoint
• Microsoft Excel
• Team Building
• Management