Tiffany Lewis

Operations Manager @Image Services Staffing

Norfolk, VA, US

Serve as the acting manager when Owner is out of the office. Handle mail as well as faxing, filing, preparing letters and other clerical tasks. Answered a multi-line phone. Greet new employees and clients to the office. Served as the last line of conflict resolution for clients and customers. Assisted with contracts from initial bid proposal creation to negotiation and renewal of said contracts. Provided great customer service to both clients and employees as needed • Handled all new hire paperwork. Handled full-cycle recruiting to include but not limited to recruiting via social media and other resume channels, initial interviewing and job placement. Created extensive job descriptions to fill manpower requests for various clients to include, but not limited to federal government contractors, srces Managertate agencies, etc. Created and presented disciplinary documentation and termination paperwork as needed. Handled unemployment claims to include VEC forms and conducting fact-finding interviews with VEC as the company representative. • Process payroll for 40+ employees (in-state and out of state). Performed collections on past due client accounts, processed invoicing and reviewed weekly finance reports. Process garnishments (tax, state and child support), tax liens and healthcare benefits enrollment. • Installed, repaired and maintained all PCs to include desktops, laptops, tablets and peripheral equipment. Installed all necessary software to include Microsoft Office, operating systems and anti-spy/virus ware. Performed Remote repairs as needed using TeamViewer. Replaced hardware within systems as needed. Set up wireless and wired networking for office space as needed. Removed viruses and corrupted files as needed.

American InterContinental University

Master of Business Administration (M.B.A.), Business Management emphasis in Human Resources

American InterContinental University

BIT, Internet Security and Network Administrator