Tiffany Lepke
Senior Technical Lead at FedEx Services
- Role
- Senior Technical Lead at Fedex Services
- Location
- Clinton, OH, US
- LinkedIn followers
- 500 followers
About Tiffany Lepke
I have a proven track record as a Project Manager for an online food carry out company where I launched sites, increased customer revenue and improved company profits. In addition to my IT expertise, I have strong customer service and problem resolution skills. I also bring expertise in business systems, communication, benefit administration and all phases of business management. My responsibilities include assuring all technical equipment and programs are functioning properly and the day-to-day business operations are being properly performed.
Experience
Senior Technical Lead
Dec 2013 — Present · Uniontown, OH, US
Troubleshooting, configuration, database administration, and repair for server, network, infrastructure and email.Triage issues and service requests via phone, email and chat.Authorized to research and implement fixes for new issues.Respond to end-user inquiries regarding the status of incident/service request tickets, and perform follow-ups.Write training manuals.Deprovisioning of end users upon termination. Train computer users.Maintain daily performance of computer systems.Ask questions to determine nature of problem.Walk customer through problem-solving process.Install, modify, and repair computer hardware and software.Clean up computers.Run diagnostic programs to resolve problems.Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.Install computer peripherals for users.Follow up with customers to ensure issue has been resolved.Experience on Active Directory, User creation and deletion, Group Policies.Create and administer various shared resources e.g. Distribution Lists, Directories. Create and administer LAN accounts of the users.Perform Password Resets.Be an advocate for the end user to ensure he or she receives high-quality and timely service and support from the entire IT organization
Education
University of Phoenix
Associates, Information Technology
2007 — 2009
University of Phoenix
Bachelor of Science, Information Technology
2010 — 2012
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