Tiffany Kollander
Senior Customer Service Manager
- Role
- Senior Manager Customer Service at Uline
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Tiffany Kollander
As a customer experience and operations leader with more than 30 years of experience, I…
Experience
Senior Manager Customer Service
Jan 2016 — Present · Braselton, GA, US
Speed. Passion. Operational Excellence.Manage Customer Service organization of up to 100 employees to ensure superior customer engagement when servicing customers by phone, email and chat functions. Ensure 99.85% order accuracy and exceed all performance targets while setting the company and industry standard for exceptional service through amazing people.
Education
Berachah Academy, Warsaw, VA
High School
Skills
- Customer Service Operations
- Coaching
- Team Leadership
- Microsoft Excel
- Powerpoint
- Prezi
- Training & Development
- Customer Insight
- Management
- Change Management
- Decision Making
- Business Analytics
- Customer Experience Analysis
- Mergers & Acquisitions
- Time Management
- Employee Engagement
- Customer Experience Transformation
- Customer Service Training
- Interpersonal Communication
- Customer Experience
- Business Operations
- Telecommunications
- Call Center Operations
- Customer Experience Design
- Teamwork
- Customer Escalation Management
- Career Development Coaching
- Mobile Devices
- Customer Service Management
- Executive Presentation Skills
- Call Centers
- Workshop Facilitation
- Cross Functional Team Building
- Customer Engagement
- Career Development
- Customer Surveys
- Retail Sales
- Employee Surveys
- Customer Satisfaction
- Strategic Leadership
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