Tiffany Hill

About Tiffany Hill

Driving operational excellence and partner success through strategic post-sale leadership.With over 20 years in collections and customer service and 10+ years in leadership, I specialize in building and optimizing processes that drive efficiency and clarity. I bring advanced skills in reporting, analytics, and systems management (SAP, Salesforce, Microsoft Office, Adobe, and more) to create data-driven insights that improve portfolio performance.I focus on post-sale process optimization—streamlining invoicing, sellbacks, media management, and recertifications—while strengthening partner relationships and ensuring compliance. Known as a calm, adaptable leader in high-pressure environments, I excel at guiding cross-functional teams, mentoring colleagues, and translating complex processes into clear, actionable strategies.

Experience

1. Head of Post-sale Strategy & Partnership

   Spring Oaks Capital, Llc

   Sep 2025 — Present · Chesapeake, VA, US

Education

• Tidewater Community College

  Computer Systems Networking and Telecommunications

  2001 — 2003

Skills

• Escalation Resolution
• Meet Deadlines
• Call Center Development
• Training
• Leading Meetings
• Outlook
• Credit
• Banking
• Risk Management
• Relationship Management
• Information Systems
• Customer Service
• Microsoft Office
• Data Entry
• Leadership
• Loan Servicing
• Team Building
• Management
• Coaching
• Mortgage Modification
• Research
• Microsoft Word
• Document Preparation
• System Monitoring
• Business Analysis
• Process Improvement
• Crm
• Employee Training
• Strategic Planning
• Call Centers
• Collections
• Loans