Tiffany Harris

About Tiffany Harris

As a Human Resources Human Capital Management Coordinator at Rezult Group, Inc, I utilized my PHR certification alongside my extensive experience in human resources to effectively support the HR department in managing employee records, executing recruitment processes, and maintaining HR databases. I possess a demonstrated history of efficiently resolving user inquiries, ensuring data integrity, and providing professional responses to employee inquiries concerning HR policies, procedures, and benefits. I am dedicated to applying my expertise in talent management, office administration, and recruitment to further the organization\'s success. I hold a Bachelor of Business Administration in Human Resources Management and Services from Strayer University and a PHR certificate from Cardinal Stritch University. I remain enthusiastic about acquiring new skills and expanding my knowledge within human resources.

Experience

1. HR Hcm Coordinator

   Rezult Group, Inc.

   Oct 2024 — Present · Birmingham, AL, US

   Investigated and resolved user inquiries or concerns related to accessing or navigating the HRIS platform. Maintained confidentiality of sensitive employee information while handling data entry tasks in the HRIS system. Supported HR department by managing employee records, including onboarding, off-boarding, and maintaining personnel files Assisted in the recruitment process by scheduling interviews, conducting background checks, and coordinating candidate communication Maintained accurate and up-to-date HR databases and systems to ensure data integrity Responded to employee inquiries regarding HR policies, procedures, and benefits with professionalism and accuracyMaintained confidentiality of sensitive information related to employees\' personal records or disciplinary actions taken within the organizationProvided administrative support during disciplinary processes by preparing documentation and coordinating meetings between managers and employeesResolved 100% of help desk tickets within the SLA timeframe, ensuring minimal downtime for users Maintained accurate documentation of all support requestsDemonstrated strong problem-solving skills by quickly identifying the root causes of technical issues As the HRIS expert and problem solver, I investigated and resolved past and current inquiries related to accessing and navigating the HRIS platform, ensuring seamless functionalities for all employees. I resolved 100% of help desk tickets within the SLA timeframe, minimizing downtime and maintaining elevated levels of user satisfaction. Through Service Now tickets, I addressed employee inquiries about HR policies, procedures, and benefits with professionalism and accuracy, often responding in less than an hour, which fostered a supportive workplace environment.

Education

• Cardinal Stritch University

  Associate's degree

  2016 — 2019

• Cardinal Stritch University

  PHR Certification

  2015 — 2016

• Cardinal Stritch University

  Bachelor of Business Administration - BBA

  2019 — 2023