Tiffany G.
Senior Technical Project & Program Leader | 5–10 Concurrent Initiatives | $5M Capital Programs | Enterprise Delivery
- Role
- IT Operations Manager (Manager, IT Services) at Capitol Broadcasting Company
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Tiffany G.
Senior Technical Project and Program Leader with 10+ years delivering infrastructure, SaaS, and data initiatives across regulated and distributed enterprise environments. Experienced managing concurrent workstreams, aligning cross-functional teams, and reducing delivery risk while maintaining strong execution standards.Background includes capital program governance, enterprise platform modernization, vendor oversight, and multi-project coordination within financial services, public-sector transit, and multi-site enterprise IT environments.I bring structure, visibility, and disciplined execution to complex delivery environments, strengthening stakeholder confidence through transparent reporting and proactive risk management.
Experience
IT Operations Manager (Manager, IT Services)
Sep 2025 — Present
Lead enterprise IT transformation supporting 450+ users across eight locations, implementing governance-driven service models and performance controls that improved SLA compliance to 95% and reduced resolution time by 30%. Designed centralized service delivery standards, clarified escalation ownership, and introduced performance dashboards that increased visibility into operational risk and backlog trends. Oversee CapEx and OpEx planning to align IT service operations with broader infrastructure and platform modernization initiatives while partnering closely with engineering and security stakeholders to ensure delivery alignment across the enterprise.
Education
Alchemy University
Web3 Block Chain Developer
Wake Technical Community College
Programming, Statistical Analytics
Wake Technical Community College
Continuing Education, Computer Software Engineering
University of Phoenix
Chapter of the National Society of Leadership and Sucecess, Sigma Alpha Pi
University of Phoenix
Bachelor of Science - BS, Psychology
2014 — 2017
Coursera
Google IT Support Professional Certificate
University of Phoenix
Master of Information Systems, Graduate Cybersecurity Certificate
2018 — 2020
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