Tiffany Cook
Vice President and Market Retail Manager | Managing and leading all facets of top-notch management with a keen focus on meeting and exceeding organizational objectives.
- Role
- Vice President and Market Retail Manager at Simmons Bank
- Location
- Memphis, TN, US
- LinkedIn followers
- 500 followers
About Tiffany Cook
Hi, this is Tiffany N. Cook, and Welcome to my LinkedIn Profile! Throughout my career,…
Experience
Vice President and Market Retail Manager
Sep 2022 — Present · Memphis, TN, US
In my present role as Vice President and Market Retail Manager,Major Responsibilities Include:Manage and oversee operations of 10 branches within Memphis & Surrounding Area, indirectly supervising up to 50 associates, while providing leadership and guidance to branch management teams.Highlights of my contributions include: Engaged in community involvement activities with branch management teams, enhancing brand visibility and community relations. Facilitated staffing decisions by assessing needs and participating in hiring process to ensure optimal team composition. Developed and implemented sales and business development programs, including contests and cross-selling initiatives. Provided coaching and training on effective sales techniques to retail associates, promoting internal and external revenue generation. Surpassed customer experience benchmarks, achieving annual average rating of 9.56, exceeding expected level of 9.40. Spearheaded high-performing team that generated 167 partner referrals, surpassing goal by 20%. o Originated and closed $12,786,305 in loans, surpassing target by 25%. o Achieved exceptional results, with revenue performance reaching 175% of Market Revenue Goal, showcasing strong leadership and strategic execution.
Education
Chicago State University
BS
Roosevelt University
MBA
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