Tiffany Clay
- Role
- Vice President Client Operations at Compass Experience Labs
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About Tiffany Clay
Customer oriented, performance driven operations executive with extensive experience…
Experience
Vice President Client Operations
Apr 2022 — Present
Providing support, leadership and oversight to our Call Center Operations, Training & Development, Workforce Management/Capacity Planning and Quality Assurance teams. Responsible for strategic planning, client relationship management, contract negotiations, P&L, and partnering with Sales Development team on new client presentations. Focused on company growth and profitability.
Skills
- Process Improvement
- Marketing
- Call Center Development
- Strategic Planning
- Business Process Outsourcing (Bpo)
- Strategy
- Customer Satisfaction
- Crm
- Leadership
- Performance Management
- Cross-Functional Team Leadership
- Operations Management
- Solution Focused
- Analysis
- Sales Operations
- Call Centers
- Management
- Marketing Communications
- Marketing Operations
- Customer Relationship Management (Crm)
- Contact Centers
- Outsourcing
- Vendor Management
- Business Process Improvement
- Bpo
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