Tiffany Brown

About Tiffany Brown

With over 5 years of experience as a Human Resources Coordinator at Hilton, I am passionate about providing excellent HR services and support to employees and managers across various hotels and departments. I have a certificate in HR from Belhaven University, and I am proficient in PeopleSoft, Workday, and other HR applications.I assist Hilton employees with general inquiries, payroll, benefits, leaves, immigration, and HR policies, using various mediums such as phone, email, and walk-ins. I also facilitate new hire orientation and coordinate onboarding activities, ensuring compliance and timeliness. Additionally, I have expertise in employee benefits, such as Go Hilton, Hilton University, and Global Team Member Survey, and I contribute to improving employee relations and satisfaction. I am a team player, a problem solver, and a customer service-oriented professional, who strives to deliver world class HR services to Hilton.

Experience

1. Human Resources Coordinator, Hrx

   Hilton

   Aug 2021 — Present · Memphis, TN, US

   Assist Hilton Employees with general inquiries/questions through various mediums (e.g, phone, email, walk-ins). Inquiries may include, questions about benefits and PTO, payroll, leaves, unemployment, immigration, HR policies, Go Hilton, Hilton University, Global Team Member Survey, and other services.• Review and coordinate the new hire, transfer, termination, and Team Member personnel change processes to ensure accordance with established policies, procedures, and timeliness.• Facilitate New Hire Orientation, as well as coordinate and manage all onboarding activities.• Support position management and payroll processes, including the processing of merit increases, promotions, transfers, and coordination with Payroll on retro-pay.• Administer leave of absence requests, including Military, Personal, Family and Medical Leave Act (FMLA), Americans with Disabilities Act (ADA), Workers Compensation and Disability, by processing and tracking paperwork and updating Hilton\'s human capital management system.• Interact with Team Members and other workgroups to ensure appropriate documentation is obtained and retained in compliance with FMLA and ADA regulations.• Support processes for employment verification requests, employment eligibility requests, Team Member relocation requests, and other requests to be determined.• Coordinate unemployment claims including gathering required documentation and submitting it to the third-party administrator(s), and scheduling unemployment hearings with key management and HR personnel.• Collaborate closely with vendors on background checks, Form I-9s, workers compensation claims, and other processes as needed.• Manage questions and cases via Hilton’s case management tool by triaging cases, researching Team Member questions, and responding effectively and efficiently to ensure complete Team Member satisfaction.• Provide administrative support, including processing mail, maintaining files, and answering/routing calls and emails.

Education

• Belhaven University

  Bachelor of Business Administration (B.B.A.), Business Administration, Management and Operations

  2014 — 2016

• Belhaven University

  Certificate, Human Resources

  2019 — 2019

• Belhaven University

  Master's degree, Business Administration and Management, General

  2017 — 2019