Tiffany Brown

About Tiffany Brown

I am an Operations Leader with 15+ years of experience driving efficiency, enhancing warehouse safety, and optimizing workflows to achieve measurable business results. My passion lies in implementing strategic initiatives that streamline processes, improve collaboration, and align operations with overarching company goals. I thrive in environments where I can analyze data, solve challenges, and foster a high-performance culture built on teamwork, innovation, and continuous improvement. From managing budgets to developing teams, I ensure every operational decision drives growth and efficiency. Core Competencies Operational Leadership | Strategic Planning & Execution | Continuous Improvement Change Management | Process Optimization | Lean Management | Workflow Automation Team Development | Talent Recruitment & Retention | Employee Engagement Cross-Functional Collaboration | Event Management | Project Management Technical Skills Communication Tools: Microsoft Teams, Outlook, Slack, Zoom, Chime Project Management: Asana, Shift Board, Project Management Tools Office Productivity: Microsoft Office 365, Cvent, Salesforce, Quicksight Logistics Systems: Trans-logistics, Fleet Management, Ground Control, Yard Management Resource Management: R2R Scheduling, Sort Tech Equipment Management Specialized Tools: Alchemy, VPN Maintenance, Global Concur Management What Drives MeBuilding and leading high-performing teamsCreating innovative solutions that improve workflows and outcomesEnhancing safety, efficiency, and operational excellence across all processesI am committed to continuous improvement, collaboration, and delivering results that make an impact. If you’re looking to connect with an operations expert passionate about driving success, I’d love to connect!Let’s optimize, innovate, and achieve together!

Experience

1. Operations Manager Ii

   Amazon

   Nov 2023 — Present · Charlotte, NC, US

   As the PIT Operations Manager at the AMXL Fulfillment Center in Charlotte, I successfully led the stowing process of XL freight, overseeing PIT drivers in Amazon’s expansive 1-million-square-foot, 50-foot-high warehouse. Managing 32 direct reports, I prioritized safety, efficiency, and operational excellence. I served as the leader of the Associate Safety Committee (ASC), driving initiatives to maintain a safe and compliant workplace. I ensured all inbound PIT operators received proper training and certification, achieving 100% compliance and fostering a safety-first culture. Select Achievements:• Reengineered Safety Culture: Transformed site safety approach from reactive to proactive by rebranding the PPE program and launching leadership-driven safety campaigns. Fostered engagement and 5S adherence, achieving zero serious injuries and zero recordable injuries for the year while reducing OSHA-related violations by 26% by Q3.• Driving Efficiency in Route Optimization: Designed and optimized delivery routes throughout the shift by customizing drivers route to reduce PIT movement and traffic congestion for Inbound drivers throughout the building.• Productivity Optimization: Monitored PIT operators\' performance, assessing productivity and quality to identify improvement opportunities. Delivered targeted recommendations that enhanced efficiency, reduced downtime, and consistently achieved or exceeded standard productivity benchmarks.• Root Cause Analysis & Reporting: Conducted thorough root cause investigations and implemented corrective actions for work-related injuries. Maintained and analyzed EHS metrics and KPIs, delivering daily reports and monthly presentations to senior leadership with actionable safety recommendations based on sitewide injury trend analysis.

Education

• University of Maryland Baltimore County

  Bachelor of Arts (B.A.), General Studies

  2000 — 2004

Skills

• Community Outreach
• Strategic Planning
• Customer Service
• Teaching
• Team Building
• Marketing
• Powerpoint
• Microsoft Excel
• Training
• Microsoft Office
• Sales
• Research
• Retail
• Event Planning
• Public Speaking
• Microsoft Word
• Recruiting
• Leadership
• Nonprofits
• Social Media
• Outlook